Setyawati Fitrianggraeni, Sri Purnama, Jericho Xavier Ralf
Artificial Intelligence (AI), a blend of computer science, machine learning, and big data, is increasingly being adopted in various industries, especially in financial technology (Fintech). This shift towards AI-driven processes aims to enhance business efficiency and transaction speed. However, it also introduces unprecedented risks, necessitating a behavioural framework or code of conduct to optimise AI usage and mitigate risks.
On 24 November 2023 at the Fifth Indonesia Fintech Summit & Expo 2023, Indonesia’s Financial Services Authority (Otoritas Jasa Keuangan or OJK), in partnership with several other organisations, launched its code-of-ethics guidelines (Guidelines) to work towards responsible and trustworthy artificial intelligence within the Fintech sector. This framework aligns with global standards adopted by the Organisation for Economic Co-operation and Development (OECD) AI Principle and the
The fundamental principles for the use of Responsible and Trustworthy AI in Fintech include:
These guidelines require Fintech companies to adopt ethical, fair, transparent, accountable, robust, and secure AI practices. This involves regular updates, testing, and validation of AI models and algorithms, ensuring data integrity and privacy, and maintaining scalability and human involvement in decision-making processes.
Fintech firms should consider the following:
Fintech firms must ensure that their AI systems adhere to ethical standards and principles of justice. This means designing and operating AI in a way that respects human rights, promotes fairness, and avoids biases.
Fintech companies must implement processes for regular assessment and enhancement of their AI algorithms. This refinement helps adapt to changing market dynamics, evolving regulatory landscapes, and emerging technological advancements.
Fintech firms must manage and process data responsibly, ensuring the privacy and security of customer information. This includes adhering to relevant laws and guidelines related to data collection, storage, usage, and sharing. Companies must also be transparent about their data processing activities.
The design and implementation of AI systems should focus on enhancing user experience and satisfaction.
Fintech companies should openly disclose how their AI systems function, the kind of data they use, and the decision-making criteria. Furthermore, there should be precise legal accountability mechanisms for decisions made by AI systems, including protocols for addressing errors or biases in AI outputs and handling customer grievances related to AI decisions.
Adopting these guidelines is crucial for responsible and trustworthy AI implementation in the Fintech industry. It ensures the ethical use of AI, protecting consumer interests and promoting sustainable growth while mitigating potential risks associated with AI technologies. Compliance with these principles will foster trust and reliability in AI-driven financial services.
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Anggraeni and Partners, an Indonesian law practice with a worldwide vision, provides comprehensive legal solutions using forward-thinking strategies. We help clients manage legal risk and resolve disputes on admiralty and maritime law, complicated energy and commercial issues, arbitration and litigation, tortious claims handling, and cyber tech law.
Junior Legal Research Analyst
Jericho Xafier Ralf
 Setyawati Fitrianggraeni holds the position of Managing Partner at Anggraeni and Partners in Indonesia. She also serves as an Assistant Professor at the Faculty of Law, University of Indonesia, and is currently pursuing a PhD at the World Maritime University in Malmo, Sweden. This article is co-authored by Sri Purnama, Junior Legal Research and Jericho Xafier Ralf, Trainee Associate Analyst at Anggraeni and Partners.
 Indonesian Fintech Association (AFTECH), Indonesian Sharia Fintech Association (AFSI), Indonesian Joint Funding Fintech Association (AFPI), and Indonesian Crowdfunding Services Association (ALUDI).
 The reference in this document pertains to the version dated 6 December 2023, as obtained from the Otoritas Jasa Keuangan website, accessible at Panduan Kode Etik Kecerdasan Buatan (Artificial Intelligence/AI) yang Bertanggung Jawab dan Terpercaya di Industri Teknologi Finansial (ojk.go.id). Please note that subsequent amendments or updates to the ethical guidelines may have occurred after this date. Readers are advised to consult the latest version of the document for the most current information.
 A legal instrument that promotes Innovative and trustworthy AI which also respects human rights and democratic value. This instrument was adopted back in May of 2019 by the OECD member countries which was then amended on 8th of November 2023.
 NIST is one of the United States’ (U.S.) oldest physical science laboratories which was founded in 1901 and is now a part of the U.S. Department of Commerce. NIST was established by Congress to remove a major challenge to U.S. industrial competitiveness during 1901. In the present, NIST’s mission is to promote U.S. innovation and industrial competitiveness by advancing measurement science, standards, and technology in ways that enhance economic security and improve quality of life. NIST, “About NIST”, https://www.nist.gov/about-nist accessed on 8 December 2023.
 National Institute of Standards and Technology (NIST) AI Risk Management Framework (AI RMF) is a framework developed by NIST through consensus-driven, open, transparent, and collaborative process to better manage risks to individuals, organisations, and society associated with artificial intelligence (AI).
 Pancasila is the Indonesia’s founding concept compromises of 5 principles: monotheism, civilised humanity, national unity, deliberative democracy, and social justice. This concept came about at the onset of Indonesia’s independence from the Netherlands in 1945 to unify the population and emphasise moderation and tolerance.
 Ibid., pp. 3.
 Ibid., pp. 4.